For MSPs
Client support for MSPs, one workspace per client
MSPs support many client organizations at once, across email, Telegram, Slack and chat — often with heavy, per-technician tooling. Odly gives every client its own workspace, drafts replies from your resolved tickets, and stays flat-priced no matter how many technicians answer. Self-host or managed, your call.
The problem
Per-technician tools fight the way MSPs grow
- Per-technician pricing punishes you for growing the team.
- Client requests blur together, so per-client context and ownership get lost.
- Clients want chat (Telegram, website) as much as tickets — but those channels live in silos.
- Data control and access reviews matter, and not every tool lets you self-host or wire up SSO.
Want the cost of requests that slip after hours? The lost-lead calculator turns it into a number with your own inputs.
What Odly does
Built for a book of clients — and for scrutiny
A workspace per client, isolated
Each client gets its own workspace with per-organization data isolation — requests and context stay separated by client, not pooled in one queue.
Flat pricing, not per technician
Free forever, then flat from €150/mo per workspace (up to €3,000/mo self-hosted) — never per seat, never per resolution. Scaling the team never raises the bill.
Replies drafted from your resolved tickets
Odly drafts from your best resolved conversations, in your team's voice, with three autonomy levels and an approval gate — a good fit for the repetitive requests MSPs field daily.
Every channel, including chat
Email, Telegram, Slack and website chat land in the same client workspace, so clients who prefer chat aren't stuck in a silo.
Data control and access
Self-host on your own infrastructure, bring your own AI model and S3-compatible storage, or run a fully managed deployment. SSO via OpenID Connect, SCIM 2.0 provisioning, TOTP 2FA and per-organization isolation.
A status link for clients
When Odly auto-replies to a client's email, they get a no-login link to follow that request's status — fewer status-chase emails for your techs.
Getting started
What getting started looks like
- Map clients to workspaces. Your existing book of clients maps directly onto per-client workspaces.
- Connect your channels. Bring email, Telegram, Slack and website chat into Odly. Plan for roughly an afternoon.
- Wire up access. Configure SSO (OIDC) and SCIM provisioning so technicians get the right access automatically.
- Let it learn, then raise autonomy. Odly drafts from your resolved tickets; keep it draft-only until you trust it, then dial autonomy up per client.
Realistic estimate: channels live in a day; self-host or managed is your choice. Also see Odly for agencies and Telegram support.
Questions
Odly for MSPs — FAQ
Does each managed client get its own space?
Yes. Every client gets its own workspace, with per-organization data isolation — requests, history and context stay separated by client rather than sharing one queue. It maps naturally onto how an MSP already thinks about its book of clients.
How is it priced — per technician?
No. Odly is flat per workspace — free forever, then from €150/mo (up to €3,000/mo self-hosted) — never per seat and never per resolution. Adding technicians or handling more tickets never changes the bill, which is the opposite of per-agent tools that punish you for scaling the team.
Can we keep data on our own infrastructure?
Yes. Self-host Odly on your own infrastructure at €3,000/mo, with your own AI model and S3-compatible storage, or start free and go fully managed from €150/mo. Access controls include single sign-on via OpenID Connect, SCIM 2.0 provisioning, TOTP 2FA and per-organization isolation.
Which channels does it cover?
Email, Telegram, Slack and website chat land in the same client workspace, so a client's requests are managed in one place — Telegram's groups, topics and photos included, which matters for clients who prefer chat over tickets.
See it on your own client support
Start free — no card — and see Odly with a workspace per client, drafting from your real resolved tickets. Prefer a walkthrough first? Book a demo. Pricing is flat and public.
Want the technical detail first? Read how Odly handles security.