Not just a request tool — a whole department for every client you manage.
Odly pulls every client's email, Telegram, WhatsApp and Slack into one hub, routes each request to the right department, and drafts replies from your best resolved conversations — in your team's voice, per client. Self-host or fully managed — bring your own AI model or let us run it. Start free.
Encrypted in transit · credentials encrypted at rest · 2FA · Self-hostable · Bring your own AI model · Bring your own storage
Connects with the tools your teams already use
The solution
Every request answered, routed, and resolved
Odly turns overwhelming, fragmented communications into a single system your whole organization can rely on.
Why Odly
Built differently from the support bots
Most tools are a support desk with an AI bot bolted on, billed by the answer. Odly is one engine you own — pointed at every team and every client.
Each client is an isolated, organization-scoped workspace — its own departments, and AI trained on their resolved conversations.
Answers you can actually trust
Platform
One platform for every request, every department
From ingestion to resolution — routing, spam defense, knowledge and tickets, all in one place and all under your control. Up and running in days, not months.
#A1B2← they replied2h
#C3D4new12m
#E5F6→ awaiting them1d#G7H8resolved3dThe learning engine
A self-improving system that gets smarter over time
Built on your team's real work — the docs, tickets and resolved conversations your best agents handled. Odly drafts in their voice, reusing answers that already worked, and turns every manual correction into a rule it applies automatically.
Channels in
Email
Telegram
Slack
Chat widgetThe Odly hub
Resolved
How it learns
You choose how freely it acts
Client transparency
Your clients watch their request move — no login, no black box
When Odly auto-replies to an email, it attaches a secure tracking link. The customer opens a live status page — and can reply right there, no account required.
Expected reply within an hour · Handled by the Billing team
- Received2d ago
- Reviewed & categorized2d ago
- In progressnow
- Resolved
Add to this request
Integrations
Works with the tools your team already uses
Gmail and Telegram are fully two-way, Slack messages flow into your inbox for triage and routing, and an embedded widget answers website visitors instantly. WhatsApp is supported through your own Meta Cloud API account; a public API is on the roadmap. Automate workflows across every department, no code required.
Our commitment
“Your customers' messages are yours. Odly encrypts your credentials, runs on your own infrastructure if you want it, and your data is never sold or used to train anyone else's models.”
Security & control
Security your clients can trust
Built for EU agencies handling their clients' customer data. Encrypted, never sold, self-hostable — so it stays in your jurisdiction and under your control.
Pricing
Simple, transparent pricing
Managed AI included on every paid plan — no per-resolution fees. Flat per workspace, never per-seat. Five plans, from Free forever (bring your own AI key) to fully self-hosted.
A workspace is one client, brand or business unit — priced flat, never per seat. Your keys or ours (BYO AI & S3), cloud or self-hosted.
Free, Starter and Pro are self-serve — start in minutes. Enterprise Cloud and self-hosted are sales-assisted.
FAQ
Questions, answered
What happens when Odly gets something wrong?
You decide how much it can do on its own. In Manual mode Odly only suggests — nothing sends without an agent's approval. As you build trust, proven rules can act automatically within safe limits, and you can dial that autonomy up or down at any time.
Where is my data hosted?
Your choice. Run Odly as a managed service, or self-host it entirely on your own infrastructure. Either way, stored credentials and tokens are encrypted with AES-256, and your data is never sold or used to train anyone else's models.
Where are my files and attachments stored?
In storage you control. Point Odly at any S3-compatible bucket — MinIO, AWS, or your provider of choice — so attachments and knowledge-base files live on infrastructure you own, never ours. On managed plans, storage runs on Odly-managed infrastructure by default.
How long does setup take?
Free, Starter and Pro are self-serve — connect a channel and go live in minutes on a 14-day free trial, no card. On Enterprise Cloud and self-hosted we onboard you hands-on: we import your knowledge base and tune routing with you so Odly answers in your voice from day one.
Can I use my own AI model?
Yes. Bring your own — OpenAI, Anthropic, DeepSeek, Perplexity, Qwen, Bedrock, a custom endpoint, or local models like Ollama. Self-hosted deployments can keep every inference inside your own environment.
Which channels are supported?
Gmail and Telegram are fully two-way. Slack messages flow into your inbox for triage and routing, and an embedded widget answers website visitors instantly. WhatsApp works through your own Meta Cloud API account, and a public API is on the roadmap.
How does pricing work?
It's a flat fee per workspace — one client, brand or business unit — never per seat, never per resolution. Free is €0 forever with your own AI key. Paid plans are Starter at €150/mo, Pro at €500/mo and Enterprise Cloud at €1,000/mo, all fully managed with AI included. Self-hosted is €3,000/mo on your own infrastructure. Every paid plan starts with a 14-day free trial — full experience, no card.
Book a demo
See Odly in action
Free, Starter and Pro are self-serve — start in minutes, no demo needed. Want the guided tour? Get a personalized demo tailored to your team's workflow and we'll show you exactly how Odly handles your specific use case.